SLA's

Set-up and IT process

Before you start using our platform we need to get access to your content. Depending on what GDS you are with this is the waiting time: 

Travelport content access: 9 business days total
(based on 7 business days + QT account set up and onboarding presentation)
 
Amadeus content access: 14 business days total
(based on 10 business days + QT account set up and onboarding presentation)
 
IT Support when a bug has been reported:
Within 24hrs :
  1. You will receive an email from a representative that we have received the ticket 
  2. Tier 1 investigation of the issue 
  3. If required, we will escalate by creating an internal bug ticket.

If escalated:

  1. A representative will escalate to our Tier 2 and give you details on progress
  2. Based on the technicallity of the issue you will get an ETA and a follow-up weekly